Return & Refund Policy

At Vape For Sale AU, we want you to be completely satisfied with your purchase. Here is our straightforward guide to returns, defect claims, and refunds.

7-Day DOA Coverage

Defective hardware protection

48-Hour Claim Window

Disposables & missing items

3–5 Day Refunds

Processed to original payment

Change of Mind Policy

Due to strict Australian health, hygiene, and safety regulations governing vaping products, we do not offer returns or refunds for changes of mind, incorrect flavor selections, or accidental order placement once dispatched.

Please double-check your cart, device compatibility, and flavors before finalizing checkout.

DOA & Defective Hardware

If you receive hardware that is non-functional upon arrival, notify us within 7 days of delivery.

Hardware: Must include original packaging, manuals, and accessories.
Disposables: Claims must be submitted within 48 hours with no signs of physical misuse.
Exclusions: Drops, liquid misuse, or over-voltage fast chargers are not covered.

Incorrect or Missing Items

If an item is missing or differs from your order confirmation, please follow these steps:

Step 1 Contact support within 48 hours of delivery.

Step 2 Send your order number and photos of unopened items & box.

Step 3 We will ship the correct item free of charge or issue store credit.

How to Submit a Return Claim

Email Support

Email order@vapeforsaleau.com with subject "Return Request – Order #[Number]".

Describe & Attach

Provide a brief explanation along with clear photos or a short video demonstrating the defect.

RMA Authorization

Our team will review your claim within 24–48 hours and provide return instructions if approved.

Note: Unauthorized returns sent without contacting support first cannot be processed.

Return Shipping Costs

Defective or Incorrect Orders: We cover return shipping costs or provide a pre-paid shipping label.
User Error Returns: If an item is inspected and found fully functional or user-damaged, return postage is the customer's responsibility.

Refunds & Store Credit

Upon quality control inspection and approval:

Original Payment: Approved refunds take 3 to 5 business days to appear on your account.
Fast Track: Opt for instant store credit or a replacement product for accelerated processing.

7. Customer Support

Need Help With a Return?

If you have questions regarding returns, exchanges, or warranty claims, please get in touch with our team at Vape For Sale AU:

order@vapeforsaleau.com Back to Shop